Last Updated: 2025-10-31

1. Introduction

Welcome to Jayasundara Agencies ("we," "us," or "our"). These Terms and Conditions govern your use of our e-commerce platform (the "Store") located at [Your Website URL], operated from New Shopping Complex, Neluwa, Sri Lanka. By accessing or using our Store, you agree to comply with these Terms. If you disagree, please refrain from using our services.

2. Definitions

  • "Customer": You, the user purchasing products via our Store.
  • "Products": Goods listed for sale on our platform.
  • "Order": A Customer’s request to purchase Products.

3. Account Registration

To place Orders, you may need to create an account. You agree to:

  • Provide accurate, current information.
  • Maintain account security and notify us of unauthorized access.
  • Be solely responsible for all activities under your account.

4. Product Information

We strive for accuracy in product descriptions, pricing, and availability. However, we reserve the right to:

  • Correct errors in pricing or descriptions.
  • Limit quantities or discontinue Products without notice.

5. Orders & Payments

  • Order Acceptance: Orders are subject to our acceptance. We may cancel Orders due to stock issues, pricing errors, or suspected fraud.
  • Payment: We accept [list payment methods, e.g., credit/debit cards, bank transfers]. All payments are processed securely.
  • Taxes: Prices include applicable Sri Lankan taxes.

6. Delivery & Shipping

  • Shipping: Delivery is available within Sri Lanka. International shipping is not offered unless specified.
  • Timelines: Estimated delivery times are provided but not guaranteed. Delays due to unforeseen circumstances (e.g., weather, customs) are not our liability.
  • Risk of Loss: Title and risk transfer to you upon delivery.

7. Returns & Refunds

  • Eligibility: Returns accepted within 2 days of delivery for damaged, defective, or incorrect items.
  • Process: Contact us at janeluwa@gmail.com with order details and photos.
  • Refunds: Processed within 7 days of approval. Original payment method will be credited.
  • Non-Refundable: Customized or perishable items.

8. Intellectual Property

All content (logos, text, images) on the Store is owned by Jayasundara Agencies and protected by Sri Lankan copyright laws. Unauthorized use is prohibited.

9. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

  • Indirect, incidental, or consequential damages.
  • Losses from Store use, including data breaches or service interruptions.

10. Governing Law

These Terms are governed by the laws of Sri Lanka. Disputes will be resolved in the courts of Galle District.

11. Changes to Terms

We may update these Terms periodically. Continued use after changes implies acceptance.

12. Contact Us

For questions, contact:
Jayasundara Agencies
New Shopping Complex, Neluwa, Sri Lanka
Email: janeluwa@gmail.com
Phone: +94 912 285 049 or +94 71 542 8642